Question 1

An import stops or the browser disconnects

Accepted Answer

Return to Import and resume. Work is processed in time-budgeted chunks, so a browser or proxy timeout does not require starting the entire upload again.

Question 2

I cannot sign in after restoring

Accepted Answer

Use the source site's WordPress credentials. Clear cookies for the destination domain, then save Settings → Permalinks after signing in.

Question 3

License activation says the seat limit is reached

Accepted Answer

Open your customer account and deactivate a site you no longer use, or deactivate from the old WordPress installation before retrying.

Question 4

A cloud connection will not complete

Accepted Answer

Confirm the site URL is correct, pop-ups are allowed and outbound HTTPS requests are not blocked. Reconnect from the destination's cloud settings.

Help Category: Migration

Create Your First Migration Archive

Import and Restore an Archive

Archive Size and Hosting Limits