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Import Appears Stuck or Stops Progressing

Identify capacity, permission, request and authentication causes before restarting an import.

Reviewed 2026-08-28Applies to 1.9.24 and later
  1. Wait long enough for the current batch to report a result; large database or file stages may move unevenly.
  2. Use Resume if the request ended.
  3. Check destination free space and server error logs.
  4. Confirm the archive remains readable and has not been moved.
  5. Sign in again if restored authentication invalidated the current session.
  6. Do not run another import or database-writing operation while the restore lock exists.

If the same stage fails repeatedly, record the exact stage and message before contacting support.

Still stuck?

Include the step that failed, the message you saw, and your WordPress and PHP versions.

Contact support